J.Crew’s online presence makes the customer feel pampered,
and offers one-on-one direct emailing with wedding specialists and personal
shoppers. When an item is purchased a confirmation email is promptly sent to
the consumer. Items bought online are returnable up to 60 days after the
purchase date for full refund or exchange. J.Crew provides a phone number that
can be called any time or day of the week that will connect the customer with a
customer service representative.
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